If we have communicated to you that a reimbursement has been initiated, it might take up to 14 days for it to appear in your issuing bank. If the amount has not been received even after this period, kindly inform us through the CONTACT US section, and we will address this matter to ensure a resolution for you.

If you have received an email notifying you that your order was unsuccessful and has been cancelled, it is improbable that any funds were debited from your account. There might have been an authorization hold, which is a temporary reservation of funds, but no actual money has been transferred. In such a case, the hold will be released automatically within 48 hours, although it may take longer to be reflected by your issuing bank. If you have any doubts or inquiries regarding whether your card was charged or authorized, please inform us, and we will gladly assist you.

If your card account is still active and open, the refund will be credited back to that card. We are able to process a reimbursement to the same card, even if it has been lost, stolen, or cancelled. Please note that we are unable to issue a refund to a different card or alternative payment method.

We apologize for any inconvenience caused by an incorrect refund amount. Please inform us of the discrepancy, and we will promptly address the issue for you. Firstly, we recommend verifying whether any discounts were applied during the initial purchase. Additionally, ensure that the refund calculation includes the eligible refund for any returned items and applicable delivery charges.